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FAQ2021-10-21T11:32:02+03:00

Frequently asked questions

We’ve put together answers to frequently asked questions on this page. If you can’t find the answer here, our helpdesk will help.

  +358 10 841 5665   Weekdays GMT/UTC+0   7-15

General Question

Who provides user support to the buyer?2021-11-10T13:42:14+02:00

SaaShop answers buyers’ questions related to the SaaS product, processes them, and, if necessary, forwards them to the seller or seeks a response from the seller.

With the Concierge and API service, SaaShop will also manage additional customer services:

  • general customer service, such as billing and contract matters
  • support for basic deployment
  • support and guidance in case of a problem

Support related to the use of the product and technical problems is provided to the buyer by the seller’s own support service. SaaShop directs these inquiries directly to customer support, or requests responses and delivers them to the buyer.

What is the Concierge Service2021-11-10T13:25:31+02:00

By ordering the Concierge service, a SaaS company can receive orders and quotes from marketplace visitors and current SaaShop customers via SaaShop’s Sales Desk personnel. Yes, we will work as your external sales team!

What is SaaShop?2021-11-10T13:26:44+02:00

SaaShop is an open marketplace for SaaS products. We connect SaaS sellers to buyers. Sellers are SaaS companies with a self-service or low-touch SaaS product.

Who is the Seller?2021-11-10T13:27:06+02:00

The seller is a SaaS company with a self-service, high-quality SaaS product that is suitable for businesses, consumers, and/or associations.

Who is the Buyer?2021-11-10T13:27:30+02:00

The buyer is an employee, team leader, or manager of a company looking for a SaaS product. The buyer can also be an entrepreneur, a freelancer, or a consumer. In some cases, the buyer is a representative of an association or government department.

Can anyone join as a Seller?2021-11-10T13:32:49+02:00

No. The marketplace is intended for SaaS products, which the end customer can set up and use as a self-service.

However, the SaaS product does not need to be 100% self-service. There may be light personalization or moderate sales consultancy before the purchase.

In addition, we evaluate the products we sell. We want to offer good-quality SaaS products. Check the requirements for joining. → Requirements for SaaS.

Also, we have limited sellers’ headquarters to specific countries, for the time being. → See the list of approved HQ locations.

Who can buy SaaS software from SaaShop?2021-11-10T13:33:41+02:00

Basically, anyone with a credit card and the ability to pay. However, marketplace products are mainly SaaS products designed for business use.

If the buyer is located in Finland, Europe (€-currency area), or the USA, they can also pay via an invoice. It is necessary to contact our customer service prior to ordering.

What does .FI mean?2021-11-10T13:34:38+02:00

.fi is the Finnish domain name extension. Finland is a technologically advanced and equal country in Northern Europe. Finnish inventions include: the Linux operating system, text messaging, Angry Birds, the AIV feed preservation method, the wobble lure (Rapala), xylitol chewing gum, high-tech paper machines, ships, and a hot room called a sauna. Also, Santa Claus lives in the northern part of Finland in a place called Korvatunturi.

Is SaaShop free for SaaS companies?2021-11-10T13:35:00+02:00

It depends on how you define ‘free.’ We are a business and our goal is to be profitable, but we don’t take money from our basic services or in advance. In other words, if we don’t sell your product, we won’t bill you either.

So, joining the marketplace, improving your visibility, and integrating to the SaaShop Marketplace through the API are completely free. However, if you want, you can buy additional marketing services called SaaShop Plans.

We only take a commission from the sales that come through us.

So, not free, but risk-free.

Is there a fee for a seller for joining the marketplace?2021-11-10T13:36:28+02:00

No. We do not charge any fixed fee for joining or participation. We only take a commission from sales that come through our marketplace. You can also buy optional services called Concierge and the Marketing Package.

Are there any ongoing costs for visibility or sales?2021-11-10T13:37:27+02:00

There are no mandatory, fixed, or continuous costs. We only take a commission from the MRR (Monthly Recurring Revenue) that comes through us.

We don’t have an automatic provisioning yet, but can we still join?2021-11-10T13:37:41+02:00

Yes. Your SaaS product gets free visibility, and you can take advantage of our ready-made guides, templates, and best practices to build your provisioning. The API for provisioning will be released soon.

How much is the commission?2021-11-10T13:38:43+02:00

The size of the commission depends on how much integration you have built into the marketplace. The wider the integration, the smaller the commission.

The size of the commission is 20% from the MRR for early-bird accounts! The commission for SaaS companies that sign up later is 30%.

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Who makes the contract with the end customer?2021-11-10T13:38:57+02:00

The buyer signs a contract with SaaShop. In addition, the buyer (or the buyer’s users) accepts the EULA (end-user license agreement) of each SaaS they subscribe to.

How does the seller receive money from the orders?2021-11-10T13:39:52+02:00

The seller will be credited monthly via an agreed-upon method. The commission will be deducted from each transfer.

Are there any other costs, like payment provider fees or listing fees that are deducted from the transfer?2019-08-05T10:13:40+03:00

No.

When are sales credited to the seller?2021-11-10T13:41:17+02:00

Buyers have a seven-day money-back guarantee after each transaction. The sales will be credited to the seller monthly in cases in which there is no cancellation during the seven-day period.

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